FAQ's

What is the Sheen Media Shop?

Here, you'll have exclusive access to our photographic prints, limited one-offs and nick nacks, plus exciting artwork from some very talented emerging artists.

Do you have a returns policy?

We will gladly arrange a refund or exchange of the product if:

  • The product proves faulty within 7 days of receiving the product and/or date of invoice.
  • The product does not match its description as provided when sold.
  • The product received is not the product ordered.
  • The product has been damaged in transit.

Please contact us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.

Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.

Please note: We will not refund a product if it does not meet your expectations when it comes to colour. Monitors vary hugely in colour range and we cannot guarantee they'll look like your monitor colours when they're manufactured.

My purchase arrived damaged, what can I do?

Take a photo of the damaged goods and send it to us via email, so we can see what the problem is. If your purchase has been damaged, we will refund the cost of delivery.

I'm an artist, can I sell my work through the Sheen Media Shop?

Not yet, but we will be offering selected artists the opportunity to sell their work through the Sheen Media Shop soon. 

What is Sheen Media?

Sheen Media is a Brisbane based creative agency. We specialise in branding and marketing solutions for small business and enterprise. Visit us at www.sheenmedia.com or follow us on Facebook.  

How can I contact Sheen Media?

  • PO Box 1161, Mt Ommaney QLD 4074
  • Studio 1, 103 Brunswick Street, Fortitude Valley QLD 4006
  • Ph: 0407 629 098
  • Email: info@sheenmedia.com.au